Return Policy

Because all of our items are made-to-order and most are personalized, all sales are final once the order is placed. We are unable to provide refunds on any order and exchanges are not allowed.  However, your satisfaction is important to us! If you are truly unhappy with your order, please contact us within 2 days of receipt of your order so a resolution can be made. Please contact us via email at: and provide your name, order number and photo of the product showing damage, printing error, or other issue and we will get back to you as soon as possible with a resolution. Customer service and quality products are a top priority to us and we want to make sure you love your purchase from us!
Artwork and production starts immediately after purchase and cancellations and/or changes to your order typically can't be done because of how fast we turn our orders. We cannot guarantee a change to your order after it is placed due to the quick turnaround.
Willow & Olive will offer replacements for items damaged upon arrival. Please email us at with your name, order number, photo of damaged item, including damaged packaging within 2 days of receipt of your order so a replacement item can be reprinted as soon as possible. 
If there is a mistake on our end in text or personalization info (differs from customer provided-info), we will fix the mistake on the artwork and reship your order at our expense.  Please email us at with your name, order number, and photo of mistake on the item, within 2 days of receipt of your order, so a replacement item can be reprinted as soon as possible. We make each product exactly as the customer inputs the personalization info at time of checkout and cannot be responsible for inaccurate entry by the customer.  Customer is responsible for ship-to address accuracy, size & color choice and text/personalization info provided. 
Monitor colors may vary. Care is taken to accurately represent your product. All files shown in the sample photos are actual print files and have not been altered in any way. These sample files have been created as "mockups" and may vary slightly from your final printed product in both color and placement depending on the text and colors entered. We do our best to showcase our products accurately, but because each is personalized and different color schemes, your product may appear slightly different than shown online.