Because all of our items are made-to-order and most are personalized, all sales are final once the order is placed. We are unable to provide refunds on any order and exchanges are not allowed. However, your satisfaction is important to us! If you are truly unhappy with your order, please contact us within 2 days of receipt of your order so a resolution can be made. Please contact us via email at: firstname.lastname@example.org and provide your name, order number and photo of the product showing damage, printing error, or other issue and we will get back to you as soon as possible with a resolution. Customer service and quality products are a top priority to us and we want to make sure you love your purchase from us!