FAQ

Willow & Olive FAQ

 

Q: What kind of frames do you recommend for your prints?

A: Our prints come unframed and framing & matting is not available at this time. We recommend IKEA Ribba frames in birch, white or black as well as Pottery Barn, Michaels, Kohls and Target frames.  Our prints all come in standard sizes so framing yourself is easy! For our dictionary prints, we recommend an 11x14 inch frame or larger, with a standard 8x10 inch mat opening.

Q: What size prints/formats do you offer? Do you offer canvas prints? Do you offer digital files of your art?
A: Depending on the art itself, we offer prints in 5x7, 8x10, and 11x14 inches and larger.  Sizes available for each piece of art are shown in the drop-down menu of the listing itself. We are also currently set up with a canvas print manufacturer - if you are interested in your new art print being created on canvas, please contact us at the link below for pricing:

http://willowandolive.com/pages/contact-us

Digital files are only offered on a case-by-case basis and are dependent on the artwork itself as well as customer need


Q: How are my items shipped? 
via USPS Priority Mail, FedEx and UPS.

Q: Can I see a custom print proof with my personalization info on it before I purchase it? (wedding & map prints, personalized plates/platters etc)

A: We love to design custom prints for my customers, however, custom design work takes considerable graphic design time and care. Because of this extra work commitment on our part, a purchase must be made prior to design work commencing. Most of our prints are pretty straightforward and your design will look as shown in the listing image customized with your personalization info, so we do not send proofs unless you request one at the time the order is placed.

Q: Do you accept custom work such as a new design created from scratch, custom art print, logos, illustrations, wedding signs etc (designs not currently shown in your shop)?
A: We love working on new projects, however, we do not accept custom requests of the above nature. We do offer an abundance of pre-designed custom, personalized prints in my shop for you to choose from if you are interested in custom work that can be modified on an as-needed basis.

Q: Do you offer country map prints as well as state map prints?
A: We can create most countries as a custom map print. Purchase the state map print of your choice. The country will be subbed in for the state. Just indicate which country you want in the Message to Willow & Olive note at checkout as well as any personalization info and heart marker location. 

Q: I am not sure of the color choice…will my artwork that I receive match my monitor?
A: Colors vary from monitor to monitor and digital files shown on screen may appear slightly darker once printed due to the background difference of a lighted screen verses paper.


Q: Do you offer wholesale?
A: We do offer wholesale to brick and mortar stores only on some of our designs. If you are interested, please contact us through our contact form with your store info, resale number etc. *Please note that you may not re-sell Willow & Olive artwork if you are not set up as a wholesaler with Willow & Olive

Contact us regarding wholesale inquiries at the link below:

http://willowandolive.com/pages/contact-us

Q: Where else can I shop for Willow & Olive products?

A: You can shop here on our website OR at our Etsy shop: https://www.etsy.com/shop/WillowAndOlive

All art, text, graphics, and designs ©Willow & Olive/Amy Brinkman 2014-2016 / All Rights Reserved. Reproduction of any copyrighted art, photos or text is a US federal violation. My images, art, photos, text and graphics may not be used, distributed, reproduced or shared without expressed written consent of the artist. 
Thank you!